shipping & returns
We ship all our orders with DHL express shipping. You will receive an email with your tracking number once your parcel has been shipped. Shipping is free for all orders above 250 Euro. For all other orders, shipping costs are calculated at check-out.
- Netherlands (2 business days)
- Europe (3-5 business days)
- Rest of the World (3-5 business days)
Please note that orders shipped to countries that are not part of the European Union are subject to import costs which must be paid by the customer.
For more information please contact us at firstname.lastname@example.org.
Please ensure the item(s) are returned in their original condition, original packaging and with all tags attached. If an item is damaged or in unsuitable condition, we will be unable to issue a refund and the item will be sent back to you. All returns should be shipped using the pre-paid DHL shipping label received from our Customer Care team once your return has been approved through the portal below. Please note, we are not liable for merchandise returned through an alternative courier service.
We offer free returns for all orders purchased at GAUGE81.com (excluding sale items) within 14 days of the delivery date.
Return your merchandise by using the following link: Return Request
We do accept returns on sale items. However if the shipment originates from outside the Netherlands, 15 Euros will be deducted from your refund for shipping costs. Please follow the above return process to request your return label.
Once your return has been processed, please allow up to 14 days of us receiving the item for your refund to be made. The refund will be made through the original payment method.